pko99 Terms and Conditions

Age Requirement

pko99 strictly operates for users aged 21 and above only. Any person under the age of 21 is completely prohibited from registering on our platform or using our services. At any point during or after account creation, we may request identity documents to verify age.

Geographic Eligibility

pko99 primarily provides services to users in Bangladesh. Users from regions where online betting or gaming is prohibited by law are not eligible to use this service. It is your sole responsibility to comply with the applicable laws of your own country or region.

One Account Rule

Each individual may create only one account. Having multiple accounts under the same person's name, or sharing an account with a family member, is strictly prohibited. If multiple accounts are detected, all associated accounts may be closed and any earned bonuses will be cancelled.

Password and Security

It is your responsibility to keep your account password confidential. Do not share your password with anyone. You will be held responsible for any activity carried out from your account. If you notice any unauthorized access or suspicious activity on your account, contact us immediately.

KYC Verification

To ensure security and transparency, pko99 may request identity verification documents at any time. If the required documents are not provided in a timely manner, withdrawals may be temporarily suspended. This is a standard process conducted to protect your funds.

Accepted Payment Methods

pko99 currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay

Using a third party's account for deposits or withdrawals is strictly prohibited. We encourage using the same payment method for both deposits and withdrawals.

Withdrawal Process

Withdrawal requests are generally processed within 10 to 45 minutes. However, this may take longer in cases involving KYC verification or account review. Before withdrawing, make sure there are no incomplete wagering requirements on your account.

Use of Own Funds

Users must use a payment method registered in their own name and under their own ownership. Depositing using borrowed money, credit, or third-party funds is strictly prohibited. If such activity is detected, the account may be subject to investigation.

VIP Cashback Program

pko99's VIP program has 4 tiers. Weekly cashback offers are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Detailed cashback terms will apply separately for each tier and may change from time to time.

Bonus Abuse

Abuse of the bonus system, such as counter-betting, arbitrage strategies, or any other method of bonus exploitation, is strictly prohibited. If such activity is detected, the related bonus will be cancelled and the account may be suspended.

Fair Play Policy

pko99 is committed to ensuring a fair and transparent gaming environment. All game outcomes are governed by Random Number Generator (RNG) technology, which ensures impartiality. Giving or receiving preferential advantages to any player is strictly prohibited.

Technical Errors

If an abnormal result occurs due to a technical error or system issue, pko99 reserves the right to void or correct the relevant bet. Any winnings obtained by exploiting software bugs or errors will not be considered valid and will be cancelled.

Sports Betting Rules

The results of all sports betting events, including cricket and football, are determined based on the official announcements of the relevant international bodies (ICC, FIFA, etc.). pko99 reserves the right to refund bets if an event is postponed or cancelled at any time.

Betting Limits

Minimum and maximum betting limits are set for each game or event and may change. As part of responsible gaming, it is possible to set personal deposit and betting limits — please contact our support team for this.

What Is Strictly Prohibited

The following activities are strictly prohibited on pko99, and if detected, may result in account closure and forfeiture of funds:

• Money laundering or transactions involving illegal funds
• Hacking, phishing, or unauthorized attempts to access the system
• Playing games using automated bots or scripts
• Match fixing or use of insider information
• Using the platform for any criminal purpose
• Harassment or attempted fraud against other users
• Operating an account on behalf of a person under 21 years of age

Collection of Personal Information

We collect necessary personal information for the purpose of managing your account, processing transactions, and improving our services. Collected information is not sold or shared with third parties — exceptions may apply only where legally required.

SSL Encryption and Security

pko99 uses SSL encryption technology to protect all transactions and personal information. To learn about our full privacy policy, please read our Privacy Policy page.

Use of Cookies

Our website uses cookies to improve your browsing experience. These cookies help ensure the functionality of the site and assist in analyzing user experience. You can manage cookies from your browser settings.

Protection of Minors

Any person under the age of 21 is strictly prohibited from using pko99. We urge parents and guardians to remain vigilant so that minors cannot access online gaming platforms. To learn more about responsible gaming, visit our Responsible Gaming page.

Account Closure by pko99

pko99 reserves the right to suspend or close an account at any time without prior notice for any of the following reasons:

• Violation of any clause of these terms and conditions
• Detection of fraud or suspicious activity
• Registration with false information
• Abuse of the bonus system
• Legal or regulatory requirements

Account Closure by the User

If you wish to close your account, please submit a request through our 24/7 live chat or email. If any applicable wagering requirements are not met before account closure, the bonus balance will be cancelled. However, actual deposited funds may be returned subject to applicable conditions being met.

Service Limitations

pko99 reserves the right to temporarily suspend, maintain, or modify services at any time without notice. pko99 is not responsible for service interruptions caused by technical issues, internet disruptions, or other circumstances.

Third-Party Software

Our platform uses software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming). pko99 is not directly responsible for any issues on these providers' platforms, but we will always provide assistance to help resolve them.

Limitation of Liability

In any situation, pko99's total liability is limited to the actual deposit amount available in the relevant user's account. pko99 is not liable for indirect losses, loss of profits, or losses arising from special circumstances.

Right to Update

pko99 reserves the right to amend or update these terms and conditions at any time. For significant changes, we will post a notice on the website. If you continue to use the platform after the updated terms are published, it will be considered your acceptance of the revised terms.

Applicable Law

These terms and conditions and any related disputes will be governed in accordance with applicable international laws and regulations. Any dispute will first be sought to be resolved through negotiation. If a settlement is not possible, the applicable legal process will be followed.

Related Pages

Visit the pages below for our other policies and information:

• Privacy Policy — How your personal information is used
• Responsible Gaming — Safe gaming habits & support
• About Us — More details about pko99
• FAQ — Answers to frequently asked questions