pko99 Privacy Policy

1.1 Identity Information

When creating an account we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (for identity verification)
• Email address
• Mobile number

1.2 Financial Information

We collect payment-related information to process transactions, such as:

• bKash, Nagad, Rocket, or Upay account number
• Transaction history and amounts
• Deposit and withdrawal records

Important: We do not store full bank card numbers or CVV codes.

1.3 Technical Information

The following information is collected automatically to improve your device and browsing experience:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Login time and pages visited
• Time spent on the website and type of activity

3.1 Security Measures

pko99 uses industry-standard security technology to keep your information secure. The core security pillars of our privacy policy are:

• SSL Encryption: All communication between the website and servers is encrypted.
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
• Access Control: Only authorised staff can access the information they need.
• Security Audits: Regular internal and external security audits are conducted.
• Firewall and Monitoring: 24/7 system monitoring and detection of unusual activity.

3.2 Data Retention Period

We store your information only for as long as necessary. As a general rule:

• Account information: for as long as the account is active and, after closure, for the period required by applicable law.
• Financial transaction records: a minimum of five years in compliance with financial regulations.
• Communication logs: generally up to two years.
• Cookie and session data: upon session end or a maximum of one year.

At the end of the retention period, information is securely deleted or anonymised in a way that it can no longer identify any individual.

4.1 Permitted Data Sharing

• Payment processors: Minimum necessary information to process transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: To complete the KYC process.
• IT service providers: For server hosting, database management, and system maintenance.
• Game software providers: Minimum data necessary to manage gameplay.
• Legal authorities: To meet statutory legal requirements or comply with court orders.

4.2 Third-Party Obligations

We have strict confidentiality agreements with all third parties with whom information is shared. They may use the information only for the specified purpose and are required to keep it secure in accordance with our standards.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. pko99 uses cookies for the following purposes:

• Essential cookies: To maintain login status and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences (language, theme).
• Analytics cookies: To understand platform usage and make improvements.

5.2 Cookie Control

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly. To delete cookies, use your browser's "Settings → Privacy → Clear browsing data" option.

7.1 Age Verification Policy

pko99 strictly follows a 21+ age policy. Our platform is for those aged 21 or above only. We verify age at registration and in cases of doubt an ID document is requested.

• We do not knowingly collect any information from those under 21 years of age.
• If it is confirmed that information from a minor has been collected, the account will be immediately closed and the information deleted.
• Parents or guardians with concerns may contact [email protected].

8.1 Policy Update Process

pko99 may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered as consent to the new policy.
• If you do not agree, you may request that your account be closed.

8.2 Applicable Law

This privacy policy and all related matters are governed in accordance with applicable data protection regulations and international best practices. In the event of any dispute, both parties will endeavour to resolve the matter through discussion.

9.1 Data Transfer Policy

To provide our services, your information may need to be processed or stored outside Bangladesh. In such cases, we ensure that:

• All international transfers are completed under appropriate safeguard measures.
• The receiving parties are contractually bound to maintain our standard of privacy and security.
• Sensitive financial information is always transferred in an encrypted state.